Florida Agency for Health Care Administration -- Health Quality Assurance

Address

2295 Victoria Ave, Room 340
Regional Services Center
Fort Myers, FL 33901

(239) 335-1315

http://ahca.myflorida.com

AKA:

AHCA -- HQA

Description:

AHCA performs regulatory inspections (surveys) of licensed health care facilities; certification of health care facilities that receive Medicare; and investigation of complaints against health care facilities. For consumers to compare and locate various facilities, agencies and providers, the agency also maintains its FloridaHealthFinder.gov website. AHCA also is primarily responsible for overseeing the state's Medicaid program.

Intake Process:

If you have questions about Medicaid services or coverage, please call toll free 1-877-254-1055; Telecommunications device for the deaf (TDD) 1-866-467-4970, to speak to a Medicaid representative.

Languages:

English

Is Shelter?

No

Related Resource

Related Resources

Date of Official Change:

March 20, 2018

Address Listings

Mailing

2295 Victoria Ave, Room 340
Regional Services Center
Fort Myers, FL 33901

Physical (Primary)

2295 Victoria Ave, Room 340
Regional Services Center
Fort Myers, FL 33901

Contacts

Jon Seehawer, RN

Primary Contact

Field Office Manager

(239) 335-1315

Justin Senior

Secretary

Phone Numbers

Main Phone

(239) 335-1315

Fax

(239) 338-2372

TDD Line

(800) 655-8771

Toll-Free Complaint Line

(888) 419-3456

Legal Status:

State

Description

AHCA maintains the FloridaHealthFinder.gov website, where people can get information about and locate assisted living facilities, home health agencies, hospitals, ambulatory surgery centers, physicians, nursing homes and more. This is a helpful site for comparing agencies and their services, as well.

Hours

24/7 (online)

Eligibility

Anyone

Fees

No fees

Intake Procedure

Go online to www.floridahealthfinder.gov.

Languages

English

Offered Outside of Physical Location

Yes

Service Area

Florida

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Florida
    Edit Service DetailsClick here to see this service (LH-2600) and related services within the Service Tree.

    Description

    AHCA performs regulatory inspections (surveys) of licensed health care facilities; certification of health care facilities that receive Medicare; and investigation of complaints against health care facilities. The agency also is primarily responsible for overseeing the state's Medicaid program.

    Hours

    8AM - 5PM Monday to Friday

    Required Documents

    Information needed to file a complaint includes the name of the health care facility, address, date of the incident, patient/resident's name, and date of birth, if available.

    Fees

    No fees

    Intake Procedure

    Submit a complaint online or call

    Languages

    English

    Offered Outside of Physical Location

    Yes

    Service Area

    Florida

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Florida
      • Charlotte County
        • Collier County
          • De Soto County
            • Glades County
              • Hendry County
                • Lee County
                  • Monroe County
                    • Sarasota County

                    Telephone Numbers

                    Number:
                    888-419-3456
                    Type:
                    Toll Free
                    Name:
                    Toll-Free Complaint Line
                    Edit Service DetailsClick here to see this service (DD-1500.4280) and related services within the Service Tree.

                    Description

                    AHCA performs regulatory inspections (surveys) of licensed health care facilities; certification of health care facilities that receive Medicare; and investigation of complaints against health care facilities. The agency also is primarily responsible for overseeing the state's Medicaid program.

                    Hours

                    8AM - 5PM Monday to Friday

                    Required Documents

                    Information needed to file a complaint includes the name of the health care facility, address, date of the incident, patient/resident's name, and date of birth, if available.

                    Fees

                    No fees

                    Intake Procedure

                    Submit a complaint online or call

                    Languages

                    English

                    Offered Outside of Physical Location

                    Yes

                    Service Area

                    Florida

                    Geography Served

                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                    • Florida
                      • Charlotte County
                        • Collier County
                          • De Soto County
                            • Glades County
                              • Hendry County
                                • Lee County
                                  • Monroe County
                                    • Sarasota County

                                    Telephone Numbers

                                    Number:
                                    888-419-3456
                                    Type:
                                    Toll Free
                                    Name:
                                    Toll-Free Complaint Line
                                    Edit Service DetailsClick here to see this service (DF-4500.2000-300) and related services within the Service Tree.

                                    Description

                                    AHCA performs regulatory inspections (surveys) of licensed health care facilities; certification of health care facilities that receive Medicare; and investigation of complaints against health care facilities. The agency also is primarily responsible for overseeing the state's Medicaid program.

                                    Hours

                                    8AM - 5PM Monday to Friday

                                    Required Documents

                                    Information needed to file a complaint includes the name of the health care facility, address, date of the incident, patient/resident's name, and date of birth, if available.

                                    Fees

                                    No fees

                                    Intake Procedure

                                    Submit a complaint online or call

                                    Languages

                                    English

                                    Offered Outside of Physical Location

                                    Yes

                                    Service Area

                                    Florida

                                    Geography Served

                                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                    • Florida
                                      • Charlotte County
                                        • Collier County
                                          • De Soto County
                                            • Glades County
                                              • Hendry County
                                                • Lee County
                                                  • Monroe County
                                                    • Sarasota County

                                                    Telephone Numbers

                                                    Number:
                                                    888-419-3456
                                                    Type:
                                                    Toll Free
                                                    Name:
                                                    Toll-Free Complaint Line
                                                    Edit Service DetailsClick here to see this service (TJ-3200.2500-800) and related services within the Service Tree.

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